Health Care Operations Management: A Systems Perspective

Operations management is increasingly a critical skill needed in today’s health care leader. Managing your organization’s complex interdisciplinary processes, labor and asset productivity, and operational performance involves quantitative and qualitative skills. Covering a range of topics from quality management to data analyses, Health Care Operations Management: A Systems Approach clearly explains the important concepts and skills necessary to lead a modern health care organization. Logically organized in four parts, Health Care Operations Management: A Systems Approach looks at operations, systems and financial management; methods for improving operations; analytical tools and technology; and health care supply chain. Thoroughly revised, the new Third Edition offers new content on health plan operations, use of information technology in operations management, and analytics – topics often overlooked in most health care operational management texts. Additional noteworthy updates include: • Expanded systems perspective that emphasizes the interconnection between the hospital and the health care system. • 4 new chapters cover health insurance plan operations (4), Six Sigma quality improvement (7), information technology (13) and statistical analysis (12) • Updated and expanded content on information technology including how to leverage existing information technology assets to improve operational performance. • Thoroughly revised chapter on supply chain management • New cases studies and end of chapter discussion questions and calculations challenge reader to apply concepts. • Practical guidance on analyzing operational performance using everyday management tools such as MS Excel.